Servicios

Services...
G-Silver.com is thinking about You! 
 










Choosing the delivery address, checking
the order status and the customer area,
subscribing the newsletter, buying safely,
using all the website features....with
G-silver.com everything is clear!

We count on a long experience on the
mail-order selling field, and on a
evergreen desire of Customer Service
improving!

Your purchase order

 

Our guaranties

 

Website features

 

To help you choosing

 

 


 

Your purchase order


All the methods of payment (↑)

3 ways to pay are accepted:

  • Wire transfer
  • PayPal
  • Credit Card


If you choose to pay by Wire transfer, G-silver will keep the order booked until receiving a wire transfer paying-in slip. The document must be sent by e-mail at info@g-silver.com not later than 10 working days from the order date. Otherwise the order will automatically be cancelled. G-silver will ship the goods once the amount credited at the following bank account:

GEMO S.A.R.L.

Bank : BNP Paribas
Branch: Aix en Provence – Course Mirabeau

IBAN : FR76 3000 4007 0000 0102 1647 389
BIC : BNPAFRPPAIP

When you choose the option PayPal when you are about to pay, you just need a PayPal account. You will conclude the order process directly from your Paypal account.
You will be debited in the same currency of the account without any further charge.

If you don't have a Paypal account yet, you will be able to activate one during the payment process.

During the Credit Card on line transaction, all the financial data (credit card number, expiration date, ext...) will be automatically forwarded, through an encrypted protocol, to the bank. 
G-silver.com use a BNP Paribas credit card payment platform and accepts the following credit cards: Visa and Mastercard.


Know everything about Shipping and Delivery (↑)

Shipping options
You can choose from the following shipping options:

  • By post (For France only - collissimo), the goods will be delivered in 48 hours to 4 days depending on destination . A tracking number is available. In case the postman doesn't find anyone at the delivery address, the parcel will be taken back at the nearest post office ready for dispatch.
  • By express courier, the goods will be delivered in 24/48 hours depending on destination. A tracking number is available on the sender’s website.


You can modify the shipment address through the “Account” area at any time. The shipment will automatically be delivered to the address entered.

Shipping costs
The shipment cost are automatically calculated by the website on the basis of the destination address and the value/weight of the shipment.
Just enter the Country, Region/state and ZIP/Postal code in the shopping cart page and the cost will appear.
No additional charges are debited by G-silver.com for the shipment, the charges are exactly the one debited by the forwarder.

Delivery timing
At G-silver.com we commit ourselves to deliver the available articles in 10-12 days from the day the order is sent.

 

Our guaranties


Products guaranties (↑)

All the products sold on G-Silver.com are warranted by the factory as «925/1000 Sterling Silver Jewels». In order to model sterling silver the producer have to create an alloy with other metals. The minimum quantity of sterling silver in the alloy have to be 925/1000.

All the finished products has the factory mark which is mandatory for the retailers. The items are also marked 925 as warranty for the metal properties.

 

Website features


Place an order (↑)

Click here to enter in the right section.


Customer area (Account) (↑)

You will have access to the totally dedicated “Account” area. From there you will be able to visualize a resume of your last activities and update you account data (addresses, telephone numbers, password etc.) 
You will always be able to keep an eye to your order's status, products reviews, tags and outstanding orders.

Enter on the “Account” area just clicking on the left top of the web page.


I create my account (↑)

Register your company in order to see the price list and to place orders.

The registration will be possible through the “Account” area. From there you will have access to a multitude of services:

  • Dashboard account: snapshot of my recent account activity.
  • Address book: update my address.
  • My orders: orders status.
  • My product reviews: products comments.
  • My tags: find products easily.
  • Newsletter subscription: I subscribe and unsubscribe the newsletter at any time.
  • My wish-list: products I wish to buy.


N.B.: G-Silver.com is a wholesalers and retailers dedicated website

I create my account HERE


Order status (↑)

General informations
You will find all your purchase orders registered and sorted by date on the Account area. If you are waiting for a delivery you can verify the status.

Modify My order
In order to modify a purchase order please contact our Customer Service by e-mail: info@g-silver.com or phone us: +33 (0)4 91 62 91 82 Monday to Friday, 8am – 6pm.
If your order is still waiting to be completed we will be able to modify it, if not it will not be possible.


My Wish-list (↑)

While you are shopping you can also add items to the wish-list. In this way the products are registered by the website and you will be able to order them later. At the moment you want to order them just click on the product and add it to the shopping cart.


Newsletter (↑)

Subscribe the newsletter to be always informed about new products and collections. You will regularly receive our newsletters on your e-mail box.

N.B. G-Silver.com is against intrusive e-mail dispatch and engage herself to send one weekly e-mail maximum.


Discounts policy (↑)

Type of Discounts
We offer automatic standard discounts and also custom discount for volume purchases. Our pricing discounts are based on the quantity of the purchase. This website will automatically price your order(s) following the standard discounts schedule listed here below:

  • If you purchase over 150,00 € you will receive an automatic 5% discount on the finished products and 3% on the semi-finished product.
  • If you purchase over 250,00 € you will receive an automatic 7% discount on the finished products and 5% on the semi-finished product.
  • If you purchase over 500,00 € you will receive an automatic 10% discount on the finished products and 7% on the semi-finished product.


Special pricing
We also offer custom discounts on high volume purchases. If you purchase over €1500 worth of merchandise, contact us by e-mail info@g-silver.com or by phone at +33 (0)4 91 62 91 82 to discuss special pricing. Prices can be also by gram.

 

To help you choosing


On line Help (↑)

Do you need more information about an article?
contact us by e-mail:o info@g-silver.com or by phone at +33 (0)4 91 62 91 82 to discuss special pricing. Prices can be also by gram.